Technical Support
Contacting Technical Support
| Phone: |
1.800.663.8986 (U.S. or Canada) or
604.421.5422
|
| Fax: |
604.421.1764 |
| Email: |
support@spectrumsignal.com
|
| Hours of Operation: |
Monday to Friday, 7:00 AM to 5:00 PM, Pacific Time.
|
Please provide the following information when contacting support:
- Your support ID number
- A concise description of the problem
- The name of all Spectrum hardware components
- The name and version number of all Spectrum software components
- The minimum amount of code that demonstrates the problem
- The version number of all software packages, including compilers and
operating systems
Downloads
Maintenance & Support Packages
Spectrum offers three different Software Maintenance & Support packages
to fit your individual needs: Advanced, Basic, and Hourly, summarized in the following table.
| |
Advanced
Support Package |
Basic
Support Package |
Hourly Support |
Hours of
Technical Support |
Unlimited |
20 Hours |
Minimum 5 Hours |
| Duration |
1 Year |
Until all hours are used
or 1 year has passed
(whichever occurs
first) |
Per Incident |
| Software Maintenance |
Yes |
Yes |
No |
Guaranteed
Response Time |
4 Business Hours (North America)
1 Business Day (International)
|
1 Business Day |
1 Business Day |
Dedicated
Support Engineer |
Yes |
No |
No |
| Number of users |
10 |
5 |
1 |
For more information about these packages, please read the
Terms
of Use for Software Maintenance & Support Packages (pdf). To register, complete and return
this registration form or contact your
local sales representative.
For assistance in your critical stages of development, Spectrum also offers on-site support.
Find out more on how to order and requirements for on-site support.
|